Reference

Your Rights and Our Rules on baji89

Access to baji89 depends on your local law and whether your region is eligible — we explain exactly what that means for your account, your wallet activity via bKash, Nagad or Rocket, and how we handle your data.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet rulesData handling policyContact rights covered
baji89 Your Rights and Our Rules on baji89
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Safety

We treat your account data with clear obligations. What we collect, why we keep it, and how long we store it are all defined in our privacy document. Your bKash, Nagad and Rocket transaction records are kept for the period required by our operational policy and are not shared with third parties outside the scope of fraud prevention and regulatory obligations. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through the support channels above.

Data Retention

We keep account and transaction records — including bKash, Nagad and Rocket payment history — for the period specified in our privacy policy, not indefinitely.

Cookie Policy

Our site uses cookies to keep your session active and to remember your preferred payment method. You can adjust cookie settings in your browser at any time.

Account Security

Your account is protected by OTP verification on login and any wallet-linked action. Never share your OTP or PIN with anyone, including support staff.

Data Correction Requests

If any personal data we hold is inaccurate, contact us via email with your account ID and the correction needed. We aim to resolve data requests within a reasonable period.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account's legal standing, a data request, or a condition you cannot find in the full terms, our support team handles these through the channels below. For wallet-related legal queries — such as a disputed bKash or Nagad transaction — attach your payment reference number when you write in so we can locate the record faster.

Live Chat Open a live chat session directly from your account dashboard. Describe your legal query clearly and include your registered mobile number for faster routing.
Email Support Send detailed legal or data requests to our support email. Include your account ID, the specific condition in question, and any Rocket or bKash transaction reference.
Account Help Centre The Help Centre inside your account holds answers to common legal questions — eligibility conditions, data retention periods, and how to request account closure.

Common Legal Questions About Your Account

These are the questions we get most often about account eligibility, data rights and the conditions that govern how baji89 operates in Bangladesh. If your question is not here, use the live chat or email route above.

Yes. Access to baji89 depends on whether your jurisdiction is eligible and whether use is lawful under local law. We cannot determine that for you — check your own legal position before registering.

If your account is suspended pending a verification check, wallet funds are held in your account balance. They are not forfeited. Contact support with your bKash or Nagad reference to expedite the review.

Yes. Send a data access request to our support email with your account ID. We will confirm what personal data we hold and provide it within the period set in our privacy policy.

Request account closure through the Help Centre or via email. After closure, we retain your data for the legally required period before deletion, as stated in the privacy policy.

Rocket and all other wallet transaction records are stored on our system tied to your account. They are accessible to our compliance and fraud teams but are not shared outside those functions without legal obligation.

Raise it with support via live chat or email. Include your account ID and the specific condition you believe was misapplied. We will review the case and respond with our position in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.